Jesmond Exchange

Terms and Conditions

  • Booking Terms and Conditions

    This page (together with our Privacy Policy, Terms and Conditions of Website Use and Acceptable Usage Policy) tells you information about us and the legal terms and conditions (Terms) on which we provide you with accommodation (Accommodation) through our website (our site) to you.

    These Terms will apply to any contract between us for the provision of Accommodation to you (Contract). Please read these Terms carefully and make sure that you understand them, before booking any Accommodation through our site. Please note that by booking any Accommodation through our site, you agree to be bound by these Terms and the other documents expressly referred to.

    Please tick the box marked “I Accept” at the end of these Terms if you accept them. If you refuse to accept these Terms, you will not be able to book any Accommodation through our site. You should print a copy of these Terms or save them to your computer for future reference. We amend these Terms from time to time as set out in clause 6. Every time you wish to book Accommodation, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 26th May 2017. These Terms, and any Contract between us, are only in the English language.


    1.1 We operate the website We are Adderstone Developments (Stock) Limited, a company registered in England and Wales under company number 9674309 and with our registered office at 5 Maling Court, Union Street, Newcastle upon Tyne, NE2 1BP.
    1.2 To contact us, please see the Contact Us tab on our web page.


    2.1 The images and descriptions of the Accommodation on our site are for illustrative purposes only. Although we have made every effort to display accurate images and give accurate descriptions, we cannot guarantee that the Accommodation is correctly described or depicted. Your Accommodation may vary from such images and descriptions.
    2.2 All Accommodation shown on our site is subject to availability. We will inform you by email as soon as possible if the Accommodation you have booked is not available and we will not process your booking any further.
    2.3 You may only book Accommodation through our site if you are at least 18 years old.


    Your use of our site is governed by our Terms and Conditions of website use and Website Acceptable Usage Policy. Please take the time to read these, as they include important terms which apply to you.


    We only use your personal information in accordance to our Privacy Policy. For details, please see our Privacy Policy. Please take the time to read these, as they include important terms which apply to you.

    We will contact you via the email supplied at time of booking to pass on information that is relevant to your stay at Jesmond Exchange.


    5.1 In order to book Accommodation through our site, you need to follow the steps on our booking page.
    5.2 Please take the time to read and check your booking throughout the process.
    5.3 You will not create a binding Tenancy Agreement by booking accommodation by means of this website. The Tenancy Agreement will only be created when (a) all tenants have signed and returned the Tenancy Agreement to our offices, and (b) the Tenancy Agreement has been signed by or on behalf of the landlord. You have 14 days to sign and return your Tenancy Agreement to us, to confirm your booking. If you do not return your signed Tenancy Agreement within this time we reserve the right to re-let the accommodation referred to in your booking.
    5.4 If we are unable to supply you with Accommodation, for example because that
    Accommodation is no longer available, we will inform you of this by email and we will not process your booking further. If you have already paid a holding deposit, we will refund you the full amount as soon as possible.
    5.5 The holding deposit is otherwise non-refundable and will be retained by us to cover administration fees in the event that the Tenancy Agreement is not concluded for any reason.

    5.6 Right to rent

    Landlords and agents must check every tenant’s right to rent in the UK. In order to do this we must see original documents from all tenants and keep copies. Prior to the start of your tenancy, we must see the following:

    PASSPORT – This can be current or expired and applies to UK or EU citizens

    For non-UK and non-EU citizens, a passport with an in-date/valid VISA or residence card will be required.

    If for any reason you are unable to provide these original documents, please contact a member of the Exchange Residential team urgently. Without completing the right to rent checks correctly, you will not be allowed to move into your chosen property.

    Furthermore, if we do not complete the checks correctly, we can be fined £3000 per tenant, so we are not trying to be difficult by asking you to do this. For more information please call 0191 2699920.


    6.1 We may revise these Terms from time to time in the following circumstances:
    (a) changes in how we accept payment from you;
    (b) changes in relevant laws and regulatory requirements; and
    (c) changes in our booking process.
    6.2 Every time you book Accommodation with us, the Terms in force at that time will apply to the Contract between you and us.
    6.3 Whenever we revise these Terms in accordance with this clause 6, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the top of this page.


    The Holding Deposit is non-refundable, but if you proceed to complete the Tenancy Agreement the Holding Deposit will be used as a Tenant Deposit under a Government regulated deposit scheme the Tenancy Deposit Scheme.


    8.1 The prices of the Accommodation will be as quoted on our site at the time the holding deposit is received. We take all reasonable care to ensure that the prices of Accommodation are correct at the time when the relevant information was entered onto the system. However, if we discover an error in the price of Accommodation you booked, please see clause 8.4 for what happens in this event.
    8.2 Prices for our Accommodation may change from time to time, but changes will not affect any booking in respect of which we have entered into a Tenancy Agreement.
    8.3 The price of Accommodation includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your booking and the start date of your Tenancy Agreement, we will adjust the VAT you pay, unless you have already paid for the Accommodation in full before the change in VAT takes effect.
    8.4 It is always possible that, despite our reasonable efforts, some of the Accommodation on our site may be incorrectly priced. We will normally check prices as part of our online booking process so that:
    (a) where the Accommodation’s correct price is less than the price stated on our site, we will charge the lower amount to you. However, if the pricing error is obvious or unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Accommodation to you at the incorrect (lower) price; and
    (b) if the Accommodation’s correct price is higher than the price stated on our site, we will contact you in writing as soon as possible to inform you of this error and we will give you the option of continuing with the Accommodation booking at the correct price or cancelling your booking. We will not process your booking until we have your instructions. If we are unable to contact you using the contact details you provided during the booking process, we will treat the booking as cancelled and notify you in writing.

    9. HOW TO PAY

    9.1 Upon receipt of your booking forms, you will be emailed a secure payment link for payment of the holding deposit.
    9.2 You can only pay a Holding Deposit using a debit card or credit card (we do not accept American Express), via the payment portal on our letting agent’s website (, cheque, bank transfer, cash or by standing order.
    9.3 Payment for the Holding Deposit is in advance. The Tenancy Agreement contains the terms and conditions relating to the Accommodation.


    10.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
    10.2 We only supply the Accommodation for domestic and private use. You agree not to use the Accommodation for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    10.3 We do not in any way exclude or limit our liability for:
    (a) death or personal injury caused by our negligence;
    (b) fraud or fraudulent misrepresentation;
    (c) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession); or
    (d) breach of the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples).


    11.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 11.2.
    11.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
    11.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
    (a) we will contact you as soon as reasonably possible to notify you; and
    (b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.


    12.1 When we refer, in these Terms, to “in writing”, this will include email.
    12.2 If you wish to contact us in writing for any other reason, you can send this to us by email or by pre-paid post to our agents Exchange Residential, 1 Maling Court, Union Street, Newcastle upon Tyne, NE2 1BP. You can also contact us using our Customer Services telephone line (0191 269 9920).
    12.3 If we have to contact you or give you notice in writing, we will do so by email ( or by pre-paid post to the address you provide to us in your booking.
    12.4 If you are a business, please note that any notice given by you to us, or by us to you, will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

    Last Updated 15.05.2018
    The administration and letting of Jesmond Exchange is managed by Exchange Residential, a part of the Adderstone Group, one of the North East’s most experienced student property developers and landlords.

  • Privacy Policy


    This privacy statement sets out how complies with General Data Protection Regulations (GDPR) implemented on 25 May 2018.

    It explains in detail the types of personal data we may collect about you when you interact with us, plus how we’ll store, handle and keep the data safe.

    Any changes to these policies will be posted on You can access this privacy statement via our homepage. is committed to respecting your privacy.

    We have structured our website so that, in general, you can visit on the web without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.



    Jesmond Exchange is a property owned by Adderstone Developments (Stock) Limited (Company number 9674309), registered at 5 Maling Court, Union Street, Newcastle upon Tyne, NE2 1BP, a part of Adderstone Group.

    Jesmond Exchange is managed by Exchange Residential (Company number 4920184), registered at 1 Maling Court, Union Street, Newcastle upon Tyne, NE2 1BP, also a part of Adderstone Group.

    Throughout this notice, ‘we’ and ‘us’ means Adderstone Group and its member businesses.



    The law on data protection sets out a number of reasons for which a company may collect and process personal data, including:

    Consent – In specific situations, we can collect and process your data with your consent. For example, when you tick a box to receive email newsletters.

    Contractual obligations – In some circumstances, we need your personal data to comply with our contractual obligations.

    For example, if you sign up to live in a residential property with us we will require details to carry out relevant credit reference checks or pass them to external agencies that provide us with this service.

    Or you require maintenance where your details may be provided to a third party

    Or your details will be provided to the local authority for council tax purposes.

    Legal compliance – If the law requires us to, we may need to collect and process your data.

    For example, we may pass on details of people involved in fraud or other criminal activity affecting the Adderstone Group to law enforcement.

    Legitimate interest – In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights. For example, we will use your lettings or sales history to make available personalised offers.

    We will also use your email address details to send you marketing information by email, telling you about offers and incentives that we think might interest you.



    When you visit any of our websites or Rightmove and submit your details via an enquiry form.

    When you complete a booking form or sign up to a tenancy agreement with our letting agency, Exchange Residential.

    When you complete a legal agreement or sign up to letting a commercial property from Adderstone Group or one of its subsidiary businesses.

    When you purchase a property from Adderstone Group or one of its subsidiary businesses.

    When you engage with us on social media.

    When you contact us by any means with queries, complaints etc.

    When you ask us to email you information about a service we provide.

    When you choose to complete any surveys we send you.

    When you’ve given a third party permission to share with us the information they hold about you.



    If you let or purchase a property from an Adderstone Group company: your name, date of birth, address, email and telephone number will be collected, as will encrypted bank details, if required.

    Copies of documents you provide to prove your age or identity where the law requires this. (including your passport and driver’s licence). This will include details of your full name, address, date of birth and facial image. If you provide a passport, the data will also include your place of birth, gender and nationality.

    Information gathered by the use of cookies in your web browser. Learn more about how we use cookies and similar technologies in our T&C and Cookie Policies.

    Personal details which help us to recommend future properties of interest to let and for sale. It is always your choice whether you share such details with us.



    To enable you to have the best possible customer experience such as to offer you promotions and services that are most likely to interest you. The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service.

    If you wish to change how we use your data, you can request this, or unsubscribe to communications at any time.

    If you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services or information you’ve asked for.



    To complete any bookings that you make by using our websites or in our offices.

    To respond to your queries, requests and complaints. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service.

    With your consent, we will use your personal data and details of your purchases or lettings to keep you informed by email, text and telephone about relevant services including special offers, discounts, promotions, events and so on.

    In the case of letting or purchasing a property from us, to run the relevant credit checks directly and through third parties.

    To send you survey requests to help improve our services. We have a legitimate interest to do so as this helps make our products or services more relevant to you.

    You are free to opt out of hearing from us by any of these channels at any time.



    We know how much data security matters. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it. We secure access to transactional areas of our websites and apps using ‘https’ technology.

    Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption.

    We regularly monitor our system for possible vulnerabilities and attacks.



    Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.

    An example of customer data retention periods:

    Legal – We’ll keep personal data an appropriate length so as to comply with our legal and contractual obligations.



    We sometimes share your personal data with trusted third parties. For example, partner businesses within the Adderstone Group, IT support, to enable us to deal with maintenance, to help us personalise our offers to you and so on.

    We provide only the information they need to perform their specific services.

    We work closely with them to ensure that your privacy is respected and protected at all times.

    Examples of the kind of third parties we work with are:

    IT companies who support our website and other business systems.

    Direct marketing companies who help us manage our electronic communications with you.

    Google/Facebook to show you products that might interest you while you’re browsing the internet. This is based on either your marketing consent or your acceptance of cookies on our websites. See our Cookies Notice for details.

    We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration.

    We may, from time to time, expand, reduce or sell businesses or properties owned by Adderstone Group and this may involve the transfer of divisions or the whole business to new owners. It may also involve the transfer of tenants to a new owner or landlord. If this happens, your personal data will, where relevant, be transferred to the new owner or controlling party, under the terms of this Privacy Notice.


    You have the right to request:

    Access to the personal data we hold about you, free of charge in most cases.

    The correction of your personal data when incorrect, out of date or incomplete.

    For example, when you withdraw consent, or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end.

    That we stop using your personal data for direct marketing.

    You have the right ask for your information to be amended or to request a copy of any information about you that the Adderstone Group holds at any time, and also to have that information corrected if it is inaccurate. To ask for your information, please contact Adderstone Group, 5 Maling Court, Union Street, Newcastle upon Tyne, NE2 1BP, or email



    Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.


    In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

    Direct marketing

    You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.



    Click the ‘unsubscribe’ link in any email communication that we send you. We will then stop any further emails from that particular division.

    Write to Adderstone Group, 5 Maling Court, Union Street, Newcastle upon Tyne, NE2 1BP

    Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.



    If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office at

    If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.

    If you live outside the UK, by providing your personal data to us, you expressly consent to the processing of your personal data by us or on our behalf. Of course, you still have the right to ask us not to process your data in certain ways, and if you do so, we will respect your wishes.

    Sometimes we’ll need to transfer your personal data between countries to enable us to supply the goods or services you’ve requested. In the ordinary course of business, we may transfer your personal data from your country of residence to ourselves and to third parties located in the UK.

    By dealing with us, you are giving your consent to this overseas use, transfer and disclosure of your personal data outside your country of residence for our ordinary business purposes.

    This may occur because our information technology storage facilities and servers are located outside your country of residence, and could include storage of your personal data on servers in the UK.



    You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

    By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.



    Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.



    A cookie is a piece of text which asks permission to be placed on your computer’s hard drive.

    Once you agree, your browser adds that text in a small file. A cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. For example, when you visit an electronic store, a cookie makes it easier to shop, by allowing you to place things into a shopping basket; the basket itself is not the cookie, the cookie is placed on your hard drive and keeps track of your basket versus others in use at the same time.

    We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Denial of a traffic log cookie should not prevent you from using one of these sites.

    Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. This practice is strictly in force. We know that people have concerns about cookies, but we believe that the benefit we both gain from their proper use is worthwhile.

    You may set your web browser (Microsoft Internet Explorer, Safari or Firefox) to notify you of cookie placement requests or decline cookies completely. You can delete the files that contain cookies – those files are stored as part of your internet browser.



    We hope this Privacy Notice has been helpful in setting out the way we handle your personal data and your rights to control it.

    If you have any questions that haven’t been covered, write to us at Adderstone Group, 5 Maling Court, Union Street, Newcastle upon Tyne, NE2 1BP or email

    It’s likely that we’ll need to update this Privacy Notice from time to time. We’ll notify you of any significant changes, but you’re welcome to come back and check it whenever you wish

    Last Updated 15.05.2018

    The administration and letting of Jesmond Exchange is managed by Exchange Residential, a part of the Adderstone Group, one of the North East’s most experienced student property developers and landlords.

  • Acceptable Usage Policy

    This acceptable use policy sets out the terms between you and us under which you may access our website (our site). This acceptable use policy applies to all users of, and visitors to, our site.

    Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms and conditions of website use. is a site operated by Adderstone Group.


    You may use our site only for lawful purposes. You may not use our site:
    a. In any way that breaches any applicable local, national or international law or regulation.
    b. In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
    c. To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
    d. To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
    e. In any way which breaches our terms and conditions of website use.
    f. To knowingly transmit any data, send or upload any material that contains viruses, Trojan horse, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

    You also agree:

    • Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms and conditions of website use.
    • Not to access without authority, interfere with, damage or disrupt:
      • any part of our site;
      • any equipment or network on which our site is stored;
      • any software used in the provision of our site; or
      • any equipment or network or software owned or used by any third party.


    We may from time to time provide interactive services on our site, including, without limitation:
    a. Live chat (with company representatives providing an additional help feature);
    b. Links to social media sites including YouTube, Facebook, Twitter, Instagram, Pinterest and Flickr, where users can post content;
    c. Customer testimonials; and
    d. Comments posts on news and blog articles.

    Where we do provide any interactive service we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

    We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

    Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

    We are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards.


    These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.

    You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.

    Contributions must:

    • Be accurate (where they state facts).
    • Be genuinely held (where they state opinions).
    • Comply with applicable law in the UK and in any country from which they are posted.

    Contributions must not:

    • Contain any material which is defamatory of any person.
    • Contain any material which is obscene, offensive, hateful or inflammatory.
    • Promote sexually explicit material.
    • Promote violence.
    • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
    • Infringe any copyright, database right or trade mark of any other person.
    • Be likely to deceive any person.
    • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
    • Promote any illegal activity.
    • Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
    • Be likely to harass, upset, embarrass, alarm or annoy any other person.
    • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
    • Give the impression that they emanate from us, if this is not the case.
    • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.


    We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

    Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

    g. Immediate, temporary or permanent withdrawal of your right to use our site.
    h. Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
    i. Issue of a warning to you.
    j. Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
    k. Further legal action against you.
    l. Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
    ii. We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

    5. Changes to the acceptable use policy

    i. We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.

    Last Updated 15.03.17

  • General Terms and Conditions

    This website is owned and managed by Adderstone Group.


    Use of this website is subject to acceptance of these Terms of Use, our Privacy Policy, Copyright/Trade Mark Notices and Disclaimers as well as other notices posted on this website from time to time.


    Our Terms of Use shall be governed by and construed in accordance with English Law and any dispute between Adderstone Group and its website users will be settled by English courts.


    Adderstone Group reserves the right, at its sole discretion, to change, modify, add or remove any portion of these terms in whole or in part, at any time. Changes to the terms will be effective when notice of such changes is posted.


    Adderstone Group has used the utmost care to ensure and maintain the accuracy, completeness and currency of information published on this site. We, however, take no responsibility for any errors or omission, though if notified of any we will endeavour to rectify such immediately.


    Users of this website are prohibited from:

    • disrupting or interfering with the security of the site or otherwise abusing any service provided on the site or linked website
    • disrupting, interfering or abusing any other user’s enjoyment of the site
    • obtaining unauthorised access to any part of the site that is restricted from public access


    Users of the Jesmond Exchange website agree to indemnify, defend and hold the website operators, officers, directors, employees, agents and business partners harmless from any loss, liability, claim, demand, damage or expense asserted by any third party relating to a visitor’s use of this website or breach of these terms of use.


    The operators of Jesmond Exchange website will not be liable to users or any third party for any damage however caused, whether direct, indirect, incidental or consequential relating to or arising out of a visitor’s use or misuse of this website.


    The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.

    We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law; we exclude all liability for loss or damages direct or indirect arising from use of this site.


    The website operator, affiliates and business partners each reserve copyright in all content that they provide to the site, including but not limited to design, text, software, drawings, graphics and other files.
    No part of this website may be republished, reproduced, downloaded, displayed, distributed, posted transmitted or sold in any form or by any means in whole or in part without prior written permission of the copyright owner.
    Users of this website may not reproduce and reuse for any commercial purpose whatsoever any aspect of the website content. The rights owners, therefore, retain copyright in all page headers, button icons, collection material, custom graphics and all other types of graphics used on this site and these may not be copied or imitated without the rights owners’ permission.

    The trade marks, logos and service marks displayed on this site belong to the operators of this website and others who have contributed to the design of the site. The owners of the marks on this site retain exclusive rights in and to the marks. Nothing grants users the right to use, reproduce or display any of the marks without prior authorisation from Adderstone Group.

    Last Updated 15.03.17
    The administration and letting of Jesmond Exchange is managed by Exchange Residential.